Returns and Exchanges

We do hope you will be delighted with your order. However, if for any reason you would like to return your goods to us, we will be happy to provide a full refund or exchange. As Hammond & Harper Ltd is an English company, our return policies are practiced in accordance with English law.

Simply return the goods to us, unused and in the original packaging, within 30 days of delivery, accompanied by the sales receipt.

Please address items for return to:
Returns,
Hammond & Harper,
Lockie House,
Withins, Road,
Haydock,
St Helens
WA11 9UD.

If you are returning unwanted goods or goods for exchange (such as a different size) you will be responsible for the postage costs of returning the goods and remain responsible for such goods until we receive them (you may wish to obtain Proof of Posting, in case of loss of your parcels by Royal Mail). We aim to process Returns within 2 working days of receipt of goods, and any refunds will be completed within 30 days of the goods being returned to us.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.