Returns and Exchanges

Thank you for shopping with Hammond & Harper of London. We want you to be completely satisfied with your purchase. If you need to return an item, please read the information below carefully.

Your Right to Cancel

If you are purchasing as a consumer, you have the legal right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, simply complete the returns form enclosed with your order and return the goods to us within 14 days of delivery.

Please ensure the returns form is completed and enclosed with your return to help us identify your order and process your refund as quickly as possible.

If you no longer have your returns form, please contact us at mail@hammondandharperoflondon.com before returning your goods.

Condition of Returned Goods

You may inspect and try on your purchase as you would in a retail shop to establish its nature, characteristics and fit.

Returned items must:

• Be complete with all original packaging, collar supports, collar bands, tissue paper, labels, swing tags and any accessories supplied.

• Be returned clean and suitable for resale.

• Be free from make-up, deodorant, perfume, smoke, pet hair or other marks and odours.

• Not have been washed, altered or damaged after delivery.

All returned items are inspected before a refund is processed.

If a returned item has been handled beyond what is reasonably necessary to inspect it, we reserve the right to reduce your refund to reflect any loss in value, as permitted under the Consumer Contracts Regulations.

This may include, but is not limited to:

• Garments showing signs of wear.

• Items that have been washed, altered or damaged.

• Missing packaging, tags or accessories.

• Cosmetic or deodorant marks.

• Strong odours such as perfume or smoke.

• Items returned in a condition that is no longer suitable for resale.

Commercial Use

Our returns policy is intended for customers purchasing goods for personal use.

Where returned goods show evidence of use beyond that reasonably necessary to inspect them, including use for photography, filming, theatrical productions, costume hire, events or similar commercial purposes, we reserve the right to reduce any refund to reflect the resulting loss in value or refuse discretionary returns where no statutory right applies.

Exchanges

We do not offer exchanges for customers who wish to change the size, colour or style of an item.

If you require a different size, colour or product, please return your original item in accordance with our Returns Policy for a refund and place a new order through our website.

If your item is faulty, damaged or has been supplied incorrectly, please contact us at mail@hammondandharperoflondon.com. We will be happy to arrange a replacement or exchange where appropriate in accordance with your statutory rights.

Returning Your Order

Please complete and enclose the returns form supplied with your order, ensuring your order number and contact details are included. This helps us identify your return and process your refund as quickly as possible.

Please return your item(s) to:

Hammond & Harper
Lockie House
Withins Road
Haydock
St Helens
WA11 9UD

Unless the goods are faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as goods remain your responsibility until your return has been safely received by us. We are unable to accept responsibility for items lost or damaged in transit.

Faulty or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible so that we can resolve the issue promptly.

Nothing in this policy affects your statutory rights under UK consumer law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method as soon as reasonably possible. Please note that your bank or card provider may take additional time to process the refund.

Returns Policy Abuse

We reserve the right to refuse future orders, withdraw promotional offers or decline discretionary returns where we reasonably believe our returns policy is being misused or abused.